Shipping

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Where do you ship?
We ship to most countries worldwide! Shipping availability will be confirmed at checkout based on your location.

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How much does shipping cost?
Shipping costs vary depending on your location and order size. The exact cost will be calculated and displayed at checkout.

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How long does delivery take?

• Domestic Orders: 7–10 business days.

• International Orders: 9–21 business days, depending on the destination.​

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Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress.

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Returns

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What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return policy for unused and undamaged items in their original packaging.

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How do I start a return?

1. Contact us at Support@calmandcoolco.com with your order number and reason for return.

2. We’ll provide you with return instructions, including the return address.

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Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

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When will I receive my refund?
Once we’ve received and inspected your returned item, refunds will be processed within 5–7 business days. Refunds will be issued to the original payment method.

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What if my item arrives damaged?
If your item arrives damaged or defective, please contact us at support@calmandcoolco.com within 7 days of delivery. We’ll make it right with a replacement or refund.

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Need more help?
If you have any questions about shipping or returns, feel free to contact us at support@calmandcoolco.com. We’re here to help! 😊